Return Policy
7-Day Return Notification Period
If you receive an incorrect, damaged or defective item, contact us within 7 calendar days of delivery. Requests submitted after 7 calendar days may not be eligible for return, replacement or refund.
Evidence Required for a Return Request
To help us review your request, please provide:
- Order number;
- Product SKU;
- Clear photos of the shipping label and outer packaging;
- Compatibility information, including the implant system, platform and relevant dimensions.
For shipping damage, please photograph the package before opening it and keep all packaging materials until the review is complete.
Return Request and Authorization
Contact us before sending anything back. We may request additional information to verify the issue.
Do not send a return to the Hong Kong address below without written authorization. Unauthorized returns may be refused or returned at the sender’s cost.
Product Condition
Products must generally be unused and in their original packaging. Products that have been opened, installed, tested, modified, contaminated or sterilized may not be eligible for return.
Products supplied as non-sterile must not be returned after sterilization, clinical use or contamination.
Incorrect, Damaged or Defective Products
If we shipped the wrong product or a product arrives damaged or defective, we will review the submitted evidence and determine whether a replacement, credit or refund is appropriate. We may require the product to be returned for inspection before issuing a final resolution.
Compatibility and Product Selection
Customers are responsible for confirming the implant system, platform, connection type, dimensions and selected specifications before ordering. Contact us before ordering if compatibility is uncertain.
A return caused by incorrect product selection or an unsupported compatibility assumption may be subject to approval, return shipping charges or other applicable costs.
Custom and Special-Order Products
Custom-made, modified, specially sourced or specially configured products may not be returnable unless they arrive damaged, defective or materially different from the confirmed order.
Return Shipping
Return shipping responsibility depends on the reason for the return. Customers may be responsible for return freight, customs duties, import taxes, brokerage fees and carrier charges when the return is caused by customer selection, an incorrect address, refusal of delivery or a change of mind.
Returned products must be packed securely and shipped using a trackable service.
Refunds
After an approved return is received and inspected, an approved refund is normally initiated within 5 business days to the original payment method. Original shipping charges, return shipping charges, customs duties, import taxes and brokerage fees may not be refundable.
Shipping Information
For dispatch times, tracking, customs and Xcotton shipment protection, please review our Shipping Policy.
Sales and Returns
Dental Component Buy is a brand operated by Zolink Technology Co. Ltd.
Sales and returns are handled by Zolink Technology Co. Ltd. at:
Room 15, 11/F, China United Plaza,
1008 Tai Nan West Street,
Lai Chi Kok, Kowloon,
Hong Kong
Contact
For return or refund questions, contact us by email or WhatsApp at +86 156 2620 0424. Please include your order number and the requested evidence.