Shipping Policy

All orders are typically processed and shipped within 1–3 business days after payment confirmation.

We ship worldwide using reliable international carriers such as DHL, FedEx, UPS, and USPS. The estimated delivery time depends on the destination country and the selected shipping method.

Please note that delivery times are estimates only and may be affected by customs clearance, local logistics conditions, or other unforeseen circumstances.

Once your order has been shipped, you will receive a tracking number to monitor the delivery status.

Customs & Import Duties

International shipments may be subject to customs duties, import taxes, or additional fees depending on the regulations of the destination country.

These charges are determined by the local customs authority and are the responsibility of the buyer. Unfortunately, we are unable to control or predict these charges.

If needed, we recommend contacting your local customs office for more information before placing your order.

Lost or Missing Packages

All packages are shipped through professional international logistics providers.

If your shipment does not include additional shipping insurance, the maximum compensation provided by the shipping carrier is typically up to $100 per package, according to the carrier’s compensation policy.

For high-value orders, we strongly recommend purchasing additional shipping insurance.

If shipping insurance is purchased, we will assist customers in claiming full compensation for lost or missing items, subject to verification.

Customers may be asked to provide supporting materials, including:

• Photos of the outer package upon delivery

• Photos showing all items received inside the package

These documents help verify the shipping condition and assist with the claim process.

Return Policy

Due to the nature of dental implant components and medical products, we generally do not accept returns once the packaging has been opened.

If you receive incorrect, damaged, or defective items, please contact our customer service team within 7 days of receiving the order. Our team will assist you with replacement or other appropriate solutions.

Contact Us

If you have any questions regarding shipping, customs, or returns, please feel free to contact our customer support team. We will be happy to assist you.

✅FAQ 1 – Multi-System Compatibility

Q: Are your components compatible with different implant systems or only specific brands?

A:
Our components are designed to be compatible with multiple major implant systems, not limited to a single brand.

We support a wide range of connections, including systems from:

• Straumann
• Nobel Biocare
• Osstem Implant
• MIS Implants
• and other internal hex or conical connection systems

All components are developed based on independent R&D, precise digital mapping, and proprietary technical drawings.

We use Citizen Machinery Cincom series CNC machines to ensure high-precision interface manufacturing.

Before shipment, every component is tested for fit, connection stability, and seating accuracy, ensuring reliable compatibility across different implant platforms.

Learn more in ABOUT US

👉 In short:
We are not a single-system supplier — we are a multi-system compatible solution provider.

✅FAQ 2 – Precision & Consistency

Q: How do you ensure precision and consistency across different systems and batches?

A:
We maintain high precision and consistency through a standardized manufacturing and inspection system, regardless of implant platform.

All products are manufactured using:

• High-precision CNC turning-milling machines
• Advanced 5-axis machining centers
• Automated production processes for repeatability

For quality control, we utilize:

• Keyence optical inspection systems (accuracy up to 0.0001 mm)
• ZEISS coordinate measuring machines (CMM) (accuracy up to 0.001 mm)

In addition, we implement 100% inspection before shipment, ensuring:

• Consistent interface fit across all systems
• Reliable screw engagement and torque stability
• No variation between different production batches

Learn more in ABOUT US

👉 In short:
Whether you order once or continuously, the quality remains the same.

✅ FAQ 3 – Material & Certification

Q: What material do you use? Do you provide material certification?

A:
We use medical-grade titanium alloy (Grade 5 Ti-6Al-4V), which is widely used in dental implant systems due to its excellent strength, biocompatibility, and long-term stability.

All raw materials are sourced from qualified suppliers and come with official Certificate of Quality (COQ) and full traceability, including:

• Chemical composition verification
• Mechanical performance testing (tensile strength, yield strength, elongation)
• Batch and heat number tracking

Each batch of material is tested according to international standards before production.

👉 Important:
While we do not publicly display material certificates online for data protection reasons,
we can provide COQ documents upon request for verification.

👉 In short:
Certified material, controlled source, and full traceability — ensuring safety in every case.

✅ FAQ 4 – Batch Consistency & Stability

Q: How do you ensure consistency between different batches of products?

A:
We ensure batch consistency through a strict manufacturing control and verification system.

All components are produced based on standardized technical drawings and fixed machining parameters, ensuring that every production run follows the same specifications.

In addition, we implement a sample retention system:

• Each production batch is recorded and archived
• Reference samples are kept for comparison
• Newly produced batches are checked against previous samples to ensure dimensional and functional consistency

Combined with precision inspection equipment such as
Keyence and ZEISS systems,
we are able to detect even micron-level variations.

👉 This ensures:

• Stable fit across different batches
• No unexpected deviations in connection or seating
• Reliable performance for long-term cooperation

👉 In short:
Every new batch is verified against the previous one — ensuring consistency you can rely on.

✅ FAQ 5 – Shipping & Delivery

Q: How fast can you ship orders? Do you keep stock?

A:
Yes, most of our standard components are available in stock for fast dispatch.

• Orders are typically processed and packed within 1–3 working days
• A tracking number will be provided once the shipment is prepared
• Customers can verify and confirm the shipping address before dispatch

If an item is temporarily out of stock:

• You will be notified by email immediately after placing the order
• You can choose to wait for restocking or cancel the order freely

For address changes:

• Address modifications are available before shipment
• Once the package has been shipped, changes are no longer possible

👉 For full details, please refer to our Shipping & Return Policy.

👉 In short:
Fast dispatch, transparent updates, and flexible options — so you stay in control of your order.