Shipping Policy
Order Processing and Dispatch
Orders are processed after payment is successfully received. In-stock orders are normally dispatched within 2 business days.
This period covers preparation and handover to the carrier. It does not include transportation, customs clearance or final delivery. Business days exclude weekends and public holidays.
Orders requiring compatibility confirmation, special configuration, custom production or additional information may require more processing time.
Shipping Methods and Estimates
We may ship through DHL, FedEx, UPS, USPS or another suitable international carrier. Available methods, fees and estimated delivery times are shown at checkout.
Delivery dates are estimates only and may be affected by weather, carrier capacity, customs clearance, inspections, incorrect address information, local regulations or other events outside our reasonable control.
Shipping Options
Standard Shipping
Shipping fees apply to orders under $200. Orders totaling $200 or more qualify for free standard shipping unless otherwise stated at checkout. The $200 minimum is calculated after discounts and before taxes.
Expedited Shipping
FedEx or another available expedited carrier may be offered for an additional fee. Expedited shipping does not guarantee delivery by a specific date.
Tracking Information
After your order has been dispatched, we will email you the carrier tracking number when it is available. You can use the tracking number on our Track Your Order page to track your parcel.
Address and Order Changes
Customers are responsible for providing a complete and accurate shipping address, telephone number and email address. Cancellation or address-change requests must be submitted before dispatch. After dispatch, carrier fees, re-routing charges, return freight or re-shipping costs caused by an incorrect address are the customer’s responsibility.
Customs Duties and Import Charges
International orders may be subject to customs duties, import taxes, brokerage fees, clearance fees and other charges imposed by the destination country. These charges are the customer’s responsibility.
Please consult your local customs department or customs broker before placing an order. DHL, FedEx or another carrier may contact you directly for customs information or payment.
Dental Component Buy is not responsible for customs delays, inspections, seizures, denied importation, import restrictions, returned or abandoned shipments, storage fees or destination-country charges.
Optional Xcotton Product Protection
Xcotton Post Purchase Guard is an optional package-protection service that may be selected and purchased at checkout.
If Xcotton protection is not purchased, Dental Component Buy does not provide additional protection or reimbursement for loss, theft or physical damage during transit, except where required by applicable law.
If purchased, eligible loss, theft or transit damage is handled under Xcotton’s terms, exclusions, coverage limits, claim deadlines and approval process. Xcotton determines coverage, approval, reimbursement and claim timing. We can assist with order information and communication.
Please review the Xcotton Post Purchase Guard Terms and Conditions before completing your purchase.
Xcotton protection does not automatically cover customs duties, import taxes, customs seizure, denied importation, incorrect addresses, customer refusal to accept delivery, delays or excluded events.
Lost, Damaged or Missing Packages
If tracking shows delivery but you cannot locate the package, contact the carrier and us promptly. If the package is visibly damaged, photograph it before opening, retain all packaging and notify us promptly. If an item or quantity is missing, provide photographs of the package, shipping label, packing materials and all items received.
Returns
For return eligibility, evidence requirements and refund conditions, please review our Return Policy.
Sales and Returns
Dental Component Buy is a brand operated by Zolink Technology Co. Ltd.
Sales and returns are handled by Zolink Technology Co. Ltd. at:
Room 15, 11/F, China United Plaza,
1008 Tai Nan West Street,
Lai Chi Kok, Kowloon,
Hong Kong
Contact
For shipping, customs or Xcotton questions, contact us by email or WhatsApp at +86 156 2620 0424. Please include your order number and tracking number.