Frequently Asked Questions

How do you check the quality of your compatible components?

Our products go through the applicable pre-shipment checks described on our About Us page. Additional supplier or third-party material documentation may be available for specific components or order batches.

Can I request material documentation for a product?

Yes. Please contact us with the product name and order details. We will confirm whether applicable supplier or third-party material documentation is available for the supplied component or order batch.

What happens if a component is not compatible with my case?

Stop the restoration workflow and contact us before modifying or using the component. Provide your order number, product photos and case information so we can review the issue.

What if I receive the wrong size or a defective component?

Contact us with your order number, photos, selected variant and a description of the issue. We will review the case and provide the applicable resolution under our order policy.

Can I confirm compatibility before placing a larger order?

Yes. Clinics and dental laboratories can contact us before placing a larger order. Please provide the implant system, restoration type and required component information for a pre-order review.

Is this an original Neodent component?

No. This is a third-party compatible component and is not manufactured by or affiliated with Neodent or Straumann.

How can I contact you about a compatibility or quality question?

Send us the product name, order number, implant system, intended restoration and relevant photos or documents. This information helps us review the question efficiently.

Shipping: In-stock orders are normally dispatched within 2 business days. Shipping methods, costs and delivery estimates are shown at checkout. International orders may be subject to duties, taxes and customs clearance.

Returns: Contact us within 7 calendar days of delivery for incorrect, damaged or defective items. Products generally must be unused and in their original packaging. Opened, installed, tested, modified, contaminated or sterilized products may not be eligible for return.

For complete terms, please review our Shipping Policy and Return Policy.